Rhapsody Extra Content Apology Letter

[shinhawk.livejournal.com]

This was apparently posted on 10/24, but I didn't see it until now. Everyone affected by this incident deserves to read the letter.

Source: nisamerica.com/news/20081024.html

To our Consumers,

You may have read or heard that Rhapsody ~A Musical Adventure~ is missing additional post-game content that was included in the Japanese version of the game. If you've
seen any of the stories that have been printed lately, you're probably more than a little concerned. Let me share with you what has happened; hopefully it will ease some of
your concerns.

Originally Rhapsody for DS was not intended to be released in the United States.
While the game is popular among hardcore gamers, the project itself was extremely
difficult to bring over to the United States. However, our fans have been asking for Rhapsody from NIS America, and therefore we had to bring this title over to show our
appreciation for all the great support. But in order to bring the title over, we had to
make the hard decision not to add the post-game chapters from the game. We believed bringing the main game over was the top priority for a full gaming experience, especially
for those who have played the original, and in order to do we had to decide not to add
the extra chapters. It was a painful decision to make, but it was necessary to release
Rhapsody. Unfortunately, this information failed to reach our public relations department.
So the information from the original Japanese game went up on the website and
interviews, even though the content itself was not there. There were a number of
crossed wires and misunderstandings, and we deeply regret that these mistakes led to
such an outcome. We never intended to deceive or lie to anyone regarding this matter;
it was simple human error. We went to great lengths to bring Rhapsody over and we
hope you can understand our situation.

We pride ourselves on our customer satisfaction and fan interaction, and we offer our deepest apologies for the confusion. It was never our intent to mislead or deceive you.
It doesn't fix the issue, but please understand that it was an honest mistake on our
part, and one that we are going to work very hard to ensure doesn't happen again.

NIS America, Inc.

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